Troubleshooting

Request timed out

Please verify that the request is being sent by an IP Address included in the whitelist provided to SwissSign AG.

HTTP 400 : Bad Request

Multiple possible causes:

• The mTLS certificate may be missing, invalid or not properly configured
• The request body is malformed or invalid for the given request

HTTP 401 : Unauthorized

Please verify that the basic authentication is correctly set to the request.

HTTP 404: Not Found

The requested resource is not found on the server. Please verify the request URL (Organization ID, etc.). The request URL shall not include trailing slash.

HTTP 403: Forbidden

The request tries to access a resource that is not allowed for the given API account.